auraforge Order & Shipping Policy

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Thank you for choosing auraforge. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. This policy explains exactly how we process, ship, and support your orders so you always know what to expect from checkout to delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically handled the same day. Orders placed after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit times begin once your order leaves our facility. Delivery may take slightly longer during peak holiday periods or due to severe weather conditions.

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International Shipping

auraforge currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

We begin processing orders quickly to keep dispatch times fast.

• To change your shipping address or modify an order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of shipping delays, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, please contact our team:

• Official Business Name: auraforge
• Customer Support Email: [email protected]
• Customer Support Phone: 15403537841
• Physical Business Address: 275 ROARING RUN LN, Callaway, VA 24067, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST